GENERAL CONDITIONS OF ONLINE SALES
General provisions
These conditions are valid exclusively between the company “Calzaturificio Voltan Srl” with registered office in Via Venezia, 28 – 30039 Stra (Venice), VAT number 01601570276, CF 01601570276, hereinafter referred to as “VOLTAN” and any person who purchases online on the website www.voltan1898.com hereinafter referred to as “CUSTOMER”. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern the purchases made on the website www.voltan1898.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, modified by Legislative Decree n. 21/2014 and Legislative Decree 70/2003 on electronic commerce.
ARTICLE 1 – Object of the contract
With these general conditions of sale, VOLTAN sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the site. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at www.voltan1898.com and making a purchase order according to the procedure provided by the site itself.
Before proceeding to confirm your order, the customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by VOLTAN and to accept them by affixing a flag in the indicated box.
In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014.
ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005
Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER’s choice.
Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the CUSTOMER is informed about:
– total price of goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the deadline by which VOLTAN undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (art.6 of these conditions);
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– existence of the legal guarantee of conformity for the goods purchased;
– after sales service conditions and commercial guarantees provided by VOLTAN.
The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to VOLTAN, the geographical address, telephone and fax number, e-mail address.
ARTICLE 3 – Conclusion and effectiveness of the contract
The sales contract is considered concluded with the sending by VOLTAN to the CUSTOMER of an order confirmation email. The e-mail contains the CUSTOMER’s data and the order number, the price of the purchased goods, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the present conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly communicate any corrections to VOLTAN.
VOLTAN undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.voltan1898.com do not constitute a contractual element, as they are only representative.
ARTICLE 4 – Availability of products
The availability of the products refers to the actual availability when the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.
Even following the sending of the order confirmation e-mail sent by VOLTAN, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed by e-mail.
If the CUSTOMER requests the cancellation of the order, by terminating the contract, VOLTAN will refund the amount paid within 14 days from the day on which VOLTAN became aware of the customer’s decision to terminate the contract.
ARTICLE 5 – Methods of payment
Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website www.voltan1898.com, by bank transfer, by Paypal payment method or, in the case of shipments in Italy, by payment on delivery.
In case of payment by credit card, the actual charge will be made at the time VOLTAN sends the order confirmation email.
In case of payment by Paypal, the actual charge will be made when VOLTAN sends the order confirmation email.
In case of payment by bank transfer, the order will be processed only upon receipt of the amount on our current account. In case of non-payment within 2 working days after the order confirmation date, the order will be canceled without notice. Please send a copy of the bank transfer to info@voltan1898.com.
The communications relating to the payment and the data communicated by the CUSTOMER when it is made take place on special protected lines.
ARTICLE 6 – Prices
All the selling prices of the products indicated on the website www.voltan1898.com are expressed in Euro and include VAT.
The CUSTOMER accepts VOLTAN’s right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by VOLTAN to the CUSTOMER.
In the event of an IT, manual, technical, or any other error that may result in a substantial change, not foreseen by VOLTAN, in the sale price to the public, which makes it exorbitant or clearly negligible, the purchase order will be considered. invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.
ARTICLE 7 – Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. Returns received after 14 days from the date of receipt of the products will not be accepted or refunded.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to VOLTAN by means of an explicit declaration, which can be sent by e-mail to info@voltan1898.com.
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, VOLTAN will refund the amount of the products subject to withdrawal within a maximum period of 14 days. The return shipment is always charged to the customer.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, VOLTAN can suspend the refund until receipt of the goods or until the CLIENT demonstrates that he has returned the goods to VOLTAN.
VOLTAN will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide VOLTAN, by accessing the “CONTACTS” section, the IBAN, SWIFT and BIC bank details necessary for the reimbursement to be made by VOLTAN.
ARTICLE 8 – Legal guarantee of conformity
In case of receipt of products that do not comply with the orders or are defective, the CUSTOMER has the right to restore the conformity of the product at no cost by repairing or replacing the product.
VOLTAN, in the event of a defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the CUSTOMER.
ARTICLE 9 – Delivery methods
Orders will be processed from Monday to Friday from 09.00 to 18.00. The items that are available in stock will be delivered by GLS courier in the shortest possible time and indicatively:
- in Italy, within 24/48 hours of receiving the order confirmation e-mail sent from orders@voltan1898.com
- Rest of the world within a maximum of 15 working days from receipt of receipt of the order confirmation email sent by orders@voltan1898.com
Shipping costs may vary depending on the country and will be expressly indicated on the checkout page.
For each order placed on the www.voltan1898.com site by a VAT number holder, CALZATURIFICIO VOLTAN will issue an invoice for the goods shipped. After the invoice is issued, it will not be possible to make any changes to the data indicated in the same.
For orders outside the EEC, VOLTAN will issue an electronic invoice as required by Italian law, with VAT code N.I. Art. 8 Letter A.
Any customs duties are always charged to the customer.
ARTICLE 10 – Responsibility
VOLTAN does not assume any responsibility for disservices attributable due to force majeure or unforeseeable circumstances, even if they depend on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time foreseen by the contract.